{"id":3674,"date":"2023-05-24T11:13:47","date_gmt":"2023-05-24T09:13:47","guid":{"rendered":"https:\/\/gavelsabogados.com\/?p=3674"},"modified":"2025-04-13T23:30:21","modified_gmt":"2025-04-13T21:30:21","slug":"resolution-de-la-cnmc-du-24-novembre-2022-procedure-de-sanction-ouverte-a-lencontre-de-promo-megastore-trading-company-s-l-pour-non-respect-des-conditions-determinant-lattribution-et-loctro","status":"publish","type":"post","link":"https:\/\/gavelsabogados.com\/fr\/resolution-de-la-cnmc-du-24-novembre-2022-procedure-de-sanction-ouverte-a-lencontre-de-promo-megastore-trading-company-s-l-pour-non-respect-des-conditions-determinant-lattribution-et-loctro\/","title":{"rendered":"R\u00e9solution de la CNMC du 24 novembre 2022 : Proc\u00e9dure de sanction ouverte \u00e0 l’encontre de Promo Megastore Trading Company, S.L., pour non-respect des conditions d\u00e9terminant l’attribution et l’octroi de la ressource de num\u00e9rotation publique 11895. SNC\/DTSA\/167\/21"},"content":{"rendered":"

Suite \u00e0 une plainte d’un particulier concernant l’utilisation d’un num\u00e9ro 118AB pour un service autre qu’un service de renseignement t\u00e9l\u00e9phonique sur les num\u00e9ros d’abonn\u00e9s, la DTSA (Direction des T\u00e9l\u00e9communications et de l’Audiovisuel de la CNMC) a effectu\u00e9 une inspection pour le v\u00e9rifier et a ensuite proc\u00e9d\u00e9 \u00e0 l’ouverture d’une proc\u00e9dure disciplinaire.<\/p>\n

Dans le cadre de cette proc\u00e9dure, il a \u00e9t\u00e9 d\u00e9cid\u00e9 que la soci\u00e9t\u00e9 faisant l’objet de la proc\u00e9dure de sanction avait commis une infraction grave vis\u00e9e \u00e0 l’article 77.19 de la loi 9\/2014, du 9 mai, pour les faits av\u00e9r\u00e9s suivants : retards indus (en prolongeant l’appel par des silences r\u00e9p\u00e9t\u00e9s et en mentionnant des donn\u00e9es inutiles, les appels durant en moyenne de 3 \u00e0 9 minutes) ; transfert direct de l’appel, alors que le client demandait un num\u00e9ro exact ; et pour s’\u00eatre fait passer pour le service client\u00e8le d’entreprises tierces. Pour ces faits, il a \u00e9t\u00e9 condamn\u00e9 \u00e0 une amende de 46 000,00 euros.<\/p>\n","protected":false},"excerpt":{"rendered":"

Suite \u00e0 une plainte d’un particulier concernant l’utilisation d’un num\u00e9ro 118AB pour un service autre qu’un service de renseignement t\u00e9l\u00e9phonique sur les num\u00e9ros d’abonn\u00e9s, la DTSA (Direction des T\u00e9l\u00e9communications et de l’Audiovisuel de la CNMC) a effectu\u00e9 une inspection pour le v\u00e9rifier et a ensuite proc\u00e9d\u00e9 \u00e0 l’ouverture d’une proc\u00e9dure disciplinaire. Dans le cadre de […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[34,92,91,80],"tags":[],"class_list":["post-3674","post","type-post","status-publish","format-standard","hentry","category-actualidad-juridica","category-actualites-juridiques","category-droit-administratif-et-reglementaire","category-droit-de-linternet-et-des-telecommunications"],"yoast_head":"\nR\u00e9solution de la CNMC du 24 novembre 2022 : Proc\u00e9dure de sanction ouverte \u00e0 l'encontre de Promo Megastore Trading Company, S.L., pour non-respect des conditions d\u00e9terminant l'attribution et l'octroi de la ressource de num\u00e9rotation publique 11895. 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