CNMC Resolution of 24 November 2022: Sanctioning proceedings initiated against Promo Megastore Trading Company, S.L., for failure to comply with the conditions determining the allocation and granting of the public numbering resource 11895. SNC\/DTSA\/167\/21 - GAVELS ABOGADOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gavelsabogados.com\/en\/cnmc-resolution-of-24-november-2022-sanctioning-proceedings-initiated-against-promo-megastore-trading-company-s-l-for-failure-to-comply-with-the-conditions-determining-the-allocation-and-granting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CNMC Resolution of 24 November 2022: Sanctioning proceedings initiated against Promo Megastore Trading Company, S.L., for failure to comply with the conditions determining the allocation and granting of the public numbering resource 11895. 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{"id":3673,"date":"2023-05-24T11:13:47","date_gmt":"2023-05-24T09:13:47","guid":{"rendered":"https:\/\/gavelsabogados.com\/?p=3673"},"modified":"2025-04-13T23:30:22","modified_gmt":"2025-04-13T21:30:22","slug":"cnmc-resolution-of-24-november-2022-sanctioning-proceedings-initiated-against-promo-megastore-trading-company-s-l-for-failure-to-comply-with-the-conditions-determining-the-allocation-and-granting","status":"publish","type":"post","link":"https:\/\/gavelsabogados.com\/en\/cnmc-resolution-of-24-november-2022-sanctioning-proceedings-initiated-against-promo-megastore-trading-company-s-l-for-failure-to-comply-with-the-conditions-determining-the-allocation-and-granting\/","title":{"rendered":"CNMC Resolution of 24 November 2022: Sanctioning proceedings initiated against Promo Megastore Trading Company, S.L., for failure to comply with the conditions determining the allocation and granting of the public numbering resource 11895. SNC\/DTSA\/167\/21"},"content":{"rendered":"

In this procedure, it was resolved that the company subject to the sanctioning proceedings committed a serious infringement typified in article 77.19 of Law 9\/2014, of 9 May, for the following proven facts: undue delays (by lengthening the call through repeated silences and mentioning unnecessary data, with calls taking an average time of between 3 to 9 minutes); directly transferring the call, while the customer requested an exact number; and for pretending to be the customer service of third party companies. For these facts, he was fined 46,000.00 euros.<\/p>\n","protected":false},"excerpt":{"rendered":"

Following a complaint from an individual regarding the use of a 118AB number for a service other than a telephone enquiry service for subscriber numbers, the DTSA (CNMC’s Directorate of Telecommunications and the Audiovisual Sector) carried out an inspection to verify this and subsequently proceeded to initiate disciplinary proceedings. In this procedure, it was resolved […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[34,60,61,80],"tags":[],"class_list":["post-3673","post","type-post","status-publish","format-standard","hentry","category-actualidad-juridica","category-actualidad-juridica-fr","category-derecho-administrativo-regulatorio-fr","category-droit-de-linternet-et-des-telecommunications"],"yoast_head":"\nCNMC Resolution of 24 November 2022: Sanctioning proceedings initiated against Promo Megastore Trading Company, S.L., for failure to comply with the conditions determining the allocation and granting of the public numbering resource 11895. SNC\/DTSA\/167\/21 - GAVELS ABOGADOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gavelsabogados.com\/en\/cnmc-resolution-of-24-november-2022-sanctioning-proceedings-initiated-against-promo-megastore-trading-company-s-l-for-failure-to-comply-with-the-conditions-determining-the-allocation-and-granting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CNMC Resolution of 24 November 2022: Sanctioning proceedings initiated against Promo Megastore Trading Company, S.L., for failure to comply with the conditions determining the allocation and granting of the public numbering resource 11895. 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